Privacy policy
We are dedicated to safeguarding the personal information we collect in alignment with the Australian Privacy Principles outlined in the Privacy Act 1988 (Cth) (the Privacy Act). This Privacy Policy explains how we handle personal information that is provided to us or collected by us in the course of offering our e-commerce website design services (Services) or through other interactions with you.
In this Privacy Policy, “we,” “us,” or “our” refers to Rainstom Studio Pty Ltd ABN 22 611 888 914.
Information we collect
We may gather a variety of personal information from you, including but not limited to:
- Identity information: such as your name, date of birth, and contact details.
- Contact information: including your email address, phone numbers, and billing or shipping addresses.
- Financial information: like your payment details, which may be processed through third-party payment services.
- Transaction information: relating to payments you've made to us or received from us, and details about the services you have purchased.
- Technical data: including your IP address, browser type, device information, and details about your usage of our website.
- Profile information: such as your account details, preferences, and any feedback or survey responses you've provided.
- Marketing data: including your preferences regarding marketing communications from us and our partners.
How we collect personal information
We obtain personal information through various channels, including:
- Direct interactions: When you communicate with us via our website, email, or over the phone, or when you sign up for our services.
- Automated technologies: When you use our website, we may collect data automatically through cookies and other tracking technologies.
- Third-party sources: We may receive information about you from third parties, such as analytics providers or partners.
- Public sources: We might collect publicly available information from sources like social media platforms or business directories.
If you provide us with information about others, please ensure you have their consent to share it with us, and inform them about our Privacy Policy.
Purpose of collecting personal information
We collect, store, and use your personal information for various purposes, including:
- To provide and enhance our e-commerce website design services.
- To process transactions and manage your orders.
- To communicate with you regarding our services, updates, and promotions.
- To personalise your experience on our website.
- To conduct market research and analyse how our services are used.
- To comply with legal obligations and enforce our terms and policies.
Sharing personal information with third parties
We may share your personal information with:
- Our employees and contractors who need it to perform their duties.
- IT service providers, hosting services, and other technical partners that assist us in running our business.
- Marketing and advertising platforms, such as Google or Facebook, to help us reach our audience.
- Payment processing providers who manage your transactions securely.
- Legal and regulatory authorities, if required by law or as part of a legal process.
- Other third parties, with your consent or as required by law.
International data transfers
While we primarily store personal information in Australia, we may share your data with third parties located outside Australia, in accordance with the Privacy Act’s provisions on cross-border data transfers.
Your rights and choices
You have several rights regarding your personal information, including:
- Access: You can request access to the personal data we hold about you. If there are legal reasons why we cannot grant access, we will inform you accordingly.
- Correction: If any information we hold is inaccurate or outdated, you can request that we correct it.
- Objection: You can opt out of receiving marketing communications from us at any time by following the instructions provided in those communications.
- Complaints: If you have any concerns about our handling of your personal information, please contact us, and we will work to resolve your issue. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner.
Security of your information
We take security seriously and have implemented various measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no method of data transmission over the Internet is entirely secure, and we cannot guarantee absolute security. You use our services at your own risk.
Cookies
We use cookies to enhance your experience on our website, including remembering your preferences and personalizing content. You can disable cookies through your browser settings, but this may limit your access to certain features of our site.
External links
Our website may contain links to other websites. We are not responsible for the content or privacy practices of those external sites. We recommend that you review the privacy policies of any third-party websites you visit.
Updates to this policy
We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. The latest version will always be available on our website.
If you have any questions, we’d love to hear from you. Feel free to reach out to us here.